North West Net Zero Hub Privacy and Cookie Notice
Introduction
“We” are the North West Net Zero Hub Programme and we are based at 1 Mann Island, Liverpool L3 1BP. The programme is funded by the Department for Energy Security and Net Zero, and the accountable body is the Liverpool City Region Combined Authority.
We respect your privacy and are committed to protecting your personal information. This Privacy Notice sets out how we collect and use your personal information when you visit and use our website www.localenergynw.org and otherwise engage with us. We treat incoming emails and forms in the same way as other communications we receive. We are the data controller for the purposes of the Data Protection Act 2018, the General Data Protection Regulation (GDPR) and any other data protection legislation application in the UK from time to time.
We may change this policy from time to time by updating this page. You should check this page to ensure you are happy with any changes. This policy is effective from July 2024.
Contact Us
If you have any questions about your privacy on our website, or our use of your personal data, please contact us on the details below.
Post: North West Net Zero Hub, 12th Floor, No 1 Mann Island, Liverpool L3 1BP
Email: nwnzhub@liverpoolcityregion-ca.gov.uk
Queries regarding the processing of your personal data can be directed to DPO@liverpoolcityregion-ca.gov.uk.
Information we collect
This section describes how we lawfully collect and use your personal data. “Personal data” means any information which relates to an identifiable, living individual. It does not include anonymous data which cannot be linked to an identifiable person.
We will only use your personal information when the law allows us to. The law says that we must identify a lawful basis for each use of your personal data. We rely on a number of lawful bases, including:
- Where we have obtained freely given, specific, informed and unambiguous consent from you to use your personal information in certain ways.
- Where we need to use your personal data in order to perform a contract that you have entered into with us.
- Where we need to comply with a legal obligation.
- Where the processing of your personal data is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Combined Authority, we have set out the purposes for which we use each category of your personal data and the lawful bases which are relevant to those purposes.
What information do we hold about you, and how do we use it?
We collect, store and use some or all of the following categories of personal information about you:
Contact details and communication information
Where you contact us using the contact forms or other details on our website, we may collect your name, email address, address, telephone number, job title and organisation and the content of your communications or enquiries.
We use this information to communicate with you, including responding to your questions and enquiries, providing information about our services, our website and our relationship with you, dealing with any complaints that you may have and providing information about changes to our business, policies or services.
Our lawful basis for this processing is our legitimate interest in building our relationship and communicating with you.
Subscription details
Where you subscribe to our NW Net Zero Hub Newsletter, we may collect your name, email address and subscription preferences.
We use this information to send you our newsletters and other news and information about our events and services. We will only send you information about the Hub in accordance with the preferences that you choose when you subscribe.
Our lawful basis for this processing is your consent, as you have specifically requested to receive updates from us. If you no longer wish to receive these updates from us, you can change your preferences or unsubscribe at any time by using the links in any emails we send to you.
Business relationship management
Where you or your organisation engages with us, our partners and affiliates (including with our programme partners the North West LEP areas and Combined Authorities, and the Department for Energy Security and Net Zero [DESNZ]) we may collect your name, contact details (including email and postal addresses and telephone numbers) and information about your relationship and history with us and our network. We may collect this information directly from you, or it may be provided to us by one of our partners or affiliates when you correspond with them.
We, and our partners and affiliates, use this information to manage business relationships within our network and to facilitate and promote networking and communication between the businesses that engage with our network. This processing is necessary in the performance of the Combined Authority’s official function to provide this programme.
Verifying your identity
We may use the information that we hold about you where it is necessary for us to do so in order to meet our legal obligations or to detect and prevent fraud, money-laundering and other crimes.
Information we collect about you from other sources
We may collect information about you from other sources. This may include the following:
- Information that we receive from our partners and affiliates (see “business relationship management” above)
- Publicly available information, including from sources such as Companies House and the Electoral Roll
- Information from third party databases including credit reference agencies
Sometimes you will have given your consent for other websites, services or third parties to provide information to us. This could include information we receive about you if you use any of the other websites that we operate or the other services that we provide in which case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data.
The North West Net Zero Hub is partnered with Lancashire County Council for the delivery of the Community Energy Fund and we will share information between organisations for the purposes of administering this grant funding programme.
This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this policy.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Who do we share your personal information with?
Sharing your information within our network
Depending on the nature of your relationship with us and our partners, we may share your personal data with our partners. You can find out more information about our partners on our website.
Sharing your information with third parties
We may share your data with selected third parties. For example, we may share your information with:
Our web developers, and hosting providers to manage and host our website, related infrastructure, services and applications
Contact management systems such as MailChimp, TweetDeck and Hootsuite to send and manage emails, instant messages, social media messages and SMS messages (see the links for more information about how these services use your personal data).
Where this sharing requires the transfer of personal data to a “third country” (i.e. one outside of the European Economic Area that has not received an Adequacy Decision from the European Data Protection Board) the security of your information is safeguarded by the use of approved standard contractual terms.
- Links to other websites
Please note that links from our website may take you to external websites which are not covered by this policy. We recommend that you check their privacy policies before submitting any personal information to such sites. We will not be responsible for the content, function or information collection policies of these external websites.
How long do we hold your personal data?
Our standard practice is to retain your personal data for a period of up to 3 years.
In certain circumstances, you can ask us to stop using your personal data earlier. You can find more information about your rights below, alternatively you can contact us at any time using the contact details at the top of this page.
How do we protect your personal information?
We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this policy.
All information you provide to us is stored on third party secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Your rights
The law provides you with the following rights when it comes to your personal data:
- The right to be informed how your personal data is being processed
- The right of access to the personal data we hold about you, which includes providing copies of the information to you within one month of a request. We may charge a reasonable fee to provide this information based on our administrative costs of responding (i.e. photocopying, postage, etc.).
- The right to rectification of any incorrect or incomplete data we hold about you
- The right to erasure, also known as ‘the right to be forgotten’, where:
- Your information is no longer required for the purpose it was collected
- You withdraw your consent
- You object to the Combined Authority processing your information (and there is no overriding legitimate interest for continuing the processing)
- The Combined Authority has breached the GDPR when processing your data
- There is a legal obligation to delete the data (such as a court order)
- The right to restrict processing, which limits what the Combined Authority can do with your information
- The right to data portability, where any automated processing of your information based on your consent or as part of a contract is made available for your reuse
- The right to object to direct marketing or any processing based on the performance of a task in the public interest/exercise of official authority or for the purposes of scientific/historical research and statistics.
- Rights in relation to automated decision making and profiling, where a decision made by a computer has a legal or significant effect on you.
The right to withdraw consent at any time
Where our legal basis for processing your personal data is your consent, you have the right to withdraw this at any time.
The right to lodge a complaint with a supervisory authority
You have the right to lodge a complaint regarding the processing of your personal data to the UK’s supervisory authority, the Information Commissioner, who can be reached using the details below:
The Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire SK9 5AF
0303 123 1113
Cookies
Cookies are files which can be stored on your computer when you visit a website, they cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
Enabling a service to recognise your device so you don’t have to give the same information several times during one task
Measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
Analysing data to help us understand how you use online government services so we can improve them
How to restrict or block cookies
You can restrict or block cookies through your browser settings. The Help function within your browser should tell you how. You can find more detailed information about cookies and how to restrict or block them and how to delete them from your computer on the About Cookies website.
For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
How we use cookies to collect statistics
To improve our service, we collect anonymous web statistics.
They store several cookies on users’ computers or mobile devices to tell us how many people have visited each web page, how they got there, and where they navigated to from there. The data collected is completely anonymous and does not store any personal details.
Changing your cookie settings
You can change your computer settings at any time to accept all cookies, to notify you when a cookie is issued, or not to receive cookies. How you do this depends on your web browser.
Find out more at www.aboutcookies.org